{"id":9902,"date":"2026-10-13T23:44:53","date_gmt":"2026-10-13T16:44:53","guid":{"rendered":"https:\/\/honglamgiang.com\/?page_id=9902"},"modified":"2026-10-14T00:05:08","modified_gmt":"2026-10-13T17:05:08","slug":"information-privacy-policy","status":"publish","type":"page","link":"https:\/\/honglamgiang.com\/?page_id=9902","title":{"rendered":"Information Privacy Policy"},"content":{"rendered":"<div id=\"pl-9902\"  class=\"panel-layout\" ><div id=\"pg-9902-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-9902-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-9902-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><!-- B\u1ea2N TI\u1ebeNG ANH -->\n\n<div class=\"policy-wrapper\">\n\n  <p><strong>Hong Lam Giang Investment Joint Stock Company<\/strong> (\"We\") is committed to protecting the privacy and personal information of our valued customers when accessing, registering, and utilizing air ticket booking services as well as related travel services.<\/p>\n\n  <h4>1. Purpose of Personal Information Collection<\/h4>\n  <p>We collect customers' personal information for the following purposes:<\/p>\n  <ul>\n    <li>Assisting customers during the process of searching, booking flight tickets, issuing tickets, processing flight changes\/refunds\/cancellations, and service payments.<\/li>\n    <li>Processing documents and providing accompanying services such as visa application, e-visa, airport assistance services, hotel reservations, airport transfers, and other travel services upon request.<\/li>\n    <li>Providing itinerary updates, flight schedules, service confirmations, and timely customer support in the event of airline schedule changes.<\/li>\n    <li>Sending notifications regarding promotional campaigns, route discounts, new products, and services (if the customer subscribes to updates).<\/li>\n    <li>Receiving and resolving issues, disputes, or complaints arising from the use of services.<\/li>\n    <li>Fulfilling reporting and archiving obligations in accordance with applicable laws.<\/li>\n  <\/ul>\n\n  <h4>2. Scope of Information Collection<\/h4>\n  <p>We collect personal information when customers register for or use our services, including but not limited to:<\/p>\n  <ul>\n    <li><strong>Personal Information:<\/strong> Full name, date of birth, gender, nationality.<\/li>\n    <li><strong>Identity Documents:<\/strong> National ID\/CCCD card number, Passport number (date of issue, expiration date) required for international flight bookings and visa\/airport clearance formalities.<\/li>\n    <li><strong>Contact Details:<\/strong> Phone number, email address, mailing\/billing address.<\/li>\n    <li><strong>Itinerary &amp; Service Details:<\/strong> Flight routes, travel dates and times, special service requests (meals, checked baggage, seat selection, medical assistance, etc.).<\/li>\n    <li><strong>Payment Information:<\/strong> Transaction history, bank account\/card details (processed through secure payment gateways), and necessary billing information for invoicing.<\/li>\n  <\/ul>\n\n  <h4>3. Information Retention Period<\/h4>\n  <p>Customer personal data will be retained for as long as necessary to fulfill the collection purposes outlined above, or until a deletion request is made by the customer, except where minimum retention periods are required by applicable laws (such as accounting and financial audit records).<\/p>\n  <p>In all cases, customer personal data is strictly protected and secured on our internal servers.<\/p>\n\n  <h4>4. Parties with Potential Access to Information<\/h4>\n  <p>Customer personal information is shared only when strictly necessary with the following parties:<\/p>\n  <ul>\n    <li><strong>Company Staff &amp; Specialized Departments:<\/strong> Authorized personnel carrying out consulting, ticket issuance, and customer care duties.<\/li>\n    <li><strong>Service Partners:<\/strong> Airlines (domestic and international), Global Distribution Systems (GDS), hotels, transport providers, visa processing agencies, and airport ground handling staff to fulfill the services booked by the customer.<\/li>\n    <li><strong>Operational Partners:<\/strong> Technology solution providers, online payment gateways, and banking institutions supporting transaction processing.<\/li>\n    <li><strong>Competent State Authorities:<\/strong> Upon written request in compliance with Vietnamese or international laws (pertaining to aviation security and immigration control).<\/li>\n    <li><strong>Assignees\/Successors:<\/strong> Entities involved in business mergers or acquisitions (if applicable), provided they agree to fully abide by this Privacy Policy.<\/li>\n  <\/ul>\n\n  <h4>5. Information Collection and Management Entity<\/h4>\n  <p><strong>HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY<\/strong><\/p>\n  <ul>\n    <li><strong>Tax Identification Number:<\/strong> 2902095927<\/li>\n    <li><strong>Date of Issue:<\/strong> March 24, 2021 | <strong>Issuing Authority:<\/strong> Business Registration Office - Department of Finance, Nghe An Province<\/li>\n    <li><strong>Headquarters Address:<\/strong> No. 88, Kim Dong Street, Thanh Vinh Ward, Nghe An Province, Vietnam<\/li>\n    <li><strong>Phone:<\/strong> +84 936 389 799<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n  <\/ul>\n\n  <h4>6. Methods for Users to Access and Edit Data<\/h4>\n  <p>Customers have the right to access, inspect, update, adjust, or request the deletion of their personal information by contacting us via:<\/p>\n  <ul>\n    <li><strong>Hotline \/ Zalo:<\/strong> +84 936 389 799<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n  <\/ul>\n\n  <h4>7. Complaint Handling and Resolution Mechanism<\/h4>\n  <p>Hong Lam Giang Investment Joint Stock Company commits to not selling, renting, or sharing customer personal information with any third parties for commercial purposes without explicit customer consent.<\/p>\n  <p>If you discover that your personal information is being misused or processed beyond the disclosed scope, please send feedback via Hotline at <strong>+84 936 389 799<\/strong> or Email at <strong>duydd@honglamgiang.com<\/strong>.<\/p>\n  <p><strong>Resolution Procedure:<\/strong><\/p>\n  <ol>\n    <li>The Company receives the feedback and initiates verification within 24 business hours.<\/li>\n    <li>The Company will formulate a resolution plan and notify the customer of the outcome within a maximum of 3 business days from receipt of full information.<\/li>\n    <li>In the event of system incidents beyond reasonable control, the Company will coordinate with functional authorities to resolve the issue and inform the customer at the earliest opportunity.<\/li>\n  <\/ol>\n<\/div>\n<!-- B\u1ea2N TI\u1ebeNG VI\u1ec6T --><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Hong Lam Giang Investment Joint Stock Company (&#8220;We&#8221;) is committed to protecting the privacy and personal information of our valued [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9902","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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