{"id":9910,"date":"2026-10-14T00:00:17","date_gmt":"2026-10-13T17:00:17","guid":{"rendered":"https:\/\/honglamgiang.com\/?page_id=9910"},"modified":"2026-10-14T00:01:25","modified_gmt":"2026-10-13T17:01:25","slug":"9910-2","status":"publish","type":"page","link":"https:\/\/honglamgiang.com\/?page_id=9910","title":{"rendered":"Air Ticket Delivery Policy"},"content":{"rendered":"<div id=\"pl-9910\"  class=\"panel-layout\" ><div id=\"pg-9910-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-9910-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-9910-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><!-- B\u1ea2N TI\u1ebeNG ANH -->\n\n<div class=\"policy-wrapper\">\n\n  <p><strong>EagleKing Travel<\/strong> is committed to issuing and delivering flight tickets promptly, accurately, and transparently to ensure the most convenient booking experience for our valued customers.<\/p>\n\n  <h4>1. Delivery Formats of Flight Tickets<\/h4>\n  <p>All flight tickets provided by EagleKing Travel are issued as Electronic Tickets (E-tickets):<\/p>\n  <ul>\n    <li>An E-ticket includes: Booking Reference \/ Passenger Name Record (PNR), Ticket Number, Passenger Details, Flight Itinerary, and Baggage Allowance.<\/li>\n    <li>Ticket issuance results are sent directly to customers via Email, Zalo, or SMS\/Text Message based on the contact details registered.<\/li>\n    <li>Physical paper tickets are not required. Upon airport check-in, passengers only need to present their Booking Reference (PNR) or the E-ticket file on a mobile device alongside valid personal identification (Citizen ID \/ Passport).<\/li>\n  <\/ul>\n\n  <h4>2. Processing &amp; Delivery Timeline<\/h4>\n  <ul>\n    <li><strong>Standard Orders:<\/strong> Upon receiving complete passenger details and successful payment confirmation, tickets will be issued and delivered to you within 15 \u2013 30 minutes.<\/li>\n    <li><strong>Urgent Orders \/ Peak Hours \/ Holidays:<\/strong> Processing time may vary depending on the reservation system availability of the airlines. EagleKing Travel will prioritize urgent orders to secure your travel itinerary.<\/li>\n    <li><strong>After-Hours Service:<\/strong> Our online support team remains available to process and deliver tickets for same-day urgent flights outside regular business hours.<\/li>\n  <\/ul>\n\n  <h4>3. Customer Responsibilities<\/h4>\n  <ul>\n    <li><strong>Provide Accurate Details:<\/strong> Full name (matching Passport\/ID exactly), date of birth (crucial for children\/infants), phone number, and email address for ticket receipt.<\/li>\n    <li><strong>Verify Ticket Details:<\/strong> Immediately upon receiving the E-ticket, you are responsible for carefully verifying all information: Passenger Names, Flight Itinerary, Departure\/Arrival Times, and Baggage Allowance.<\/li>\n    <li><strong>Timely Notification:<\/strong> If any errors are identified, you must inform EagleKing Travel immediately via our Hotline for assistance in amending details per airline regulations prior to departure.<\/li>\n  <\/ul>\n\n  <h4>4. EagleKing Travel Responsibilities<\/h4>\n  <ul>\n    <li>Issue valid E-tickets matching the exact itinerary and price agreed with the customer.<\/li>\n    <li>Maintain absolute confidentiality regarding all customer personal data and flight itineraries.<\/li>\n    <li>Provide continuous support throughout ticket usage: Assistance with online check-in, extra baggage purchasing, seat selection, and ticket change\/refund requests (per airline fare rules).<\/li>\n    <li>Promptly notify customers upon receiving any flight schedule adjustments (delays\/cancellations) from the operating airlines.<\/li>\n  <\/ul>\n\n  <h4>5. Force Majeure Cases<\/h4>\n  <p>In force majeure events such as adverse weather conditions, natural disasters, technical disruptions to Global Distribution Systems (GDS), or airline-side system outages:<\/p>\n  <ul>\n    <li>Ticket issuance and delivery times may experience unexpected delays.<\/li>\n    <li>EagleKing Travel will proactively reach out, notify, and coordinate with the airlines to protect customer rights.<\/li>\n  <\/ul>\n\n  <h4>6. Contact Information for Delivery Support<\/h4>\n  <p><strong>HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY (EagleKing Travel)<\/strong><\/p>\n  <ul>\n    <li><strong>Hotline \/ Zalo:<\/strong> +84 936 389 799<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n    <li><strong>Head Office:<\/strong> No. 88, Kim Dong Street, Thanh Vinh Ward, Nghe An Province, Vietnam<\/li>\n  <\/ul>\n<\/div>\n<!-- B\u1ea2N TI\u1ebeNG VI\u1ec6T --><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>EagleKing Travel is committed to issuing and delivering flight tickets promptly, accurately, and transparently to ensure the most convenient booking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9910","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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