{"id":9916,"date":"2026-10-14T00:03:59","date_gmt":"2026-10-13T17:03:59","guid":{"rendered":"https:\/\/honglamgiang.com\/?page_id=9916"},"modified":"2026-10-14T00:03:59","modified_gmt":"2026-10-13T17:03:59","slug":"air-ticket-cancellation-refund-change-policy","status":"publish","type":"page","link":"https:\/\/honglamgiang.com\/vn\/chinh-sach-hoan-huy-va-thay-doi-ve-may-bay\/","title":{"rendered":"Ch\u00ednh S\u00e1ch Ho\u00e0n H\u1ee7y v\u00e0 Thay \u0110\u1ed5i V\u00e9 M\u00e1y Bay"},"content":{"rendered":"<div id=\"pl-9916\"  class=\"panel-layout\" ><div id=\"pg-9916-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-9916-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-9916-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><!-- B\u1ea2N TI\u1ebeNG ANH -->\n<!-- B\u1ea2N TI\u1ebeNG VI\u1ec6T -->\n<div class=\"policy-wrapper\">\n\n\n  <p><strong>EagleKing Travel<\/strong> lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng trong m\u1ecdi quy tr\u00ecnh ho\u00e0n, h\u1ee7y ho\u1eb7c thay \u0111\u1ed5i v\u00e9 m\u00e1y bay. Ch\u00ednh s\u00e1ch ho\u00e0n h\u1ee7y d\u01b0\u1edbi \u0111\u00e2y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng d\u1ef1a tr\u00ean quy \u0111\u1ecbnh chung c\u1ee7a c\u00e1c H\u00e3ng h\u00e0ng kh\u00f4ng (trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf) c\u00f9ng \u0111i\u1ec1u ki\u1ec7n c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng h\u1ea1ng v\u00e9 t\u1ea1i th\u1eddi \u0111i\u1ec3m xu\u1ea5t v\u00e9.<\/p>\n\n  <h4>1. \u0110i\u1ec1u ki\u1ec7n chung v\u1ec1 Ho\u00e0n - H\u1ee7y - Thay \u0111\u1ed5i v\u00e9<\/h4>\n  <ul>\n    <li><strong>Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn:<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u ho\u00e0n v\u00e9, h\u1ee7y ch\u1ed7 ho\u1eb7c thay \u0111\u1ed5i h\u00e0nh tr\u00ecnh\/ng\u00e0y bay\/t\u00ean h\u00e0nh kh\u00e1ch c\u1ea7n g\u1eedi y\u00eau c\u1ea7u tr\u1ef1c ti\u1ebfp \u0111\u1ebfn EagleKing Travel qua Hotline\/Zalo ho\u1eb7c Email ch\u00ednh th\u1ee9c.<\/li>\n    <li><strong>X\u00e1c nh\u1eadn h\u1ee3p l\u1ec7:<\/strong> Y\u00eau c\u1ea7u ho\u00e0n\/h\u1ee7y\/thay \u0111\u1ed5i ch\u1ec9 \u0111\u01b0\u1ee3c t\u00ednh l\u00e0 h\u1ee3p l\u1ec7 khi EagleKing Travel ph\u1ea3n h\u1ed3i x\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn th\u00e0nh c\u00f4ng.<\/li>\n    <li>\n      <strong>Quy \u0111\u1ecbnh h\u1ea1ng v\u00e9:<\/strong>\n      <ul>\n        <li><strong>V\u00e9 c\u00f3 \u0111i\u1ec1u ki\u1ec7n ho\u00e0n\/\u0111\u1ed5i:<\/strong> \u0110\u01b0\u1ee3c ph\u00e9p ho\u00e0n ho\u1eb7c \u0111\u1ed5i theo m\u1ee9c ph\u00ed quy \u0111\u1ecbnh c\u1ee7a H\u00e3ng h\u00e0ng kh\u00f4ng + Ph\u00ed d\u1ecbch v\u1ee5 x\u1eed l\u00fd c\u1ee7a EagleKing Travel.<\/li>\n        <li><strong>V\u00e9 kh\u00f4ng ho\u00e0n\/kh\u00f4ng \u0111\u1ed5i (V\u00e9 si\u00eau ti\u1ebft ki\u1ec7m\/Khuy\u1ebfn m\u1ea1i):<\/strong> Kh\u00f4ng \u00e1p d\u1ee5ng ho\u00e0n ti\u1ec1n ho\u1eb7c thay \u0111\u1ed5i d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c sau khi \u0111\u00e3 xu\u1ea5t v\u00e9 th\u00e0nh c\u00f4ng.<\/li>\n      <\/ul>\n    <\/li>\n  <\/ul>\n\n  <h4>2. C\u00e1c h\u00ecnh th\u1ee9c thay \u0111\u1ed5i &amp; Ho\u00e0n v\u00e9<\/h4>\n  <ul>\n    <li>\n      <strong>Thay \u0111\u1ed5i v\u00e9 (\u0110\u1ed5i ng\u00e0y bay, gi\u1edd bay, h\u00e0nh tr\u00ecnh, t\u00ean h\u00e0nh kh\u00e1ch):<\/strong>\n      <ul>\n        <li>Chi ph\u00ed thay \u0111\u1ed5i = Ph\u00ed c\u1ed1 \u0111\u1ecbnh c\u1ee7a H\u00e3ng + Ch\u00eanh l\u1ec7ch gi\u00e1 v\u00e9 m\u1edbi (n\u1ebfu c\u00f3) + Ph\u00ed d\u1ecbch v\u1ee5 EagleKing Travel.<\/li>\n        <li>Vi\u1ec7c \u0111\u1ed5i t\u00ean h\u00e0nh kh\u00e1ch ch\u1ec9 \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 h\u00e3ng h\u00e0ng kh\u00f4ng cho ph\u00e9p v\u00e0 ph\u1ea3i th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc th\u1eddi gian quy \u0111\u1ecbnh t\u1ed1i thi\u1ec3u c\u1ee7a h\u00e3ng.<\/li>\n      <\/ul>\n    <\/li>\n    <li>\n      <strong>Ho\u00e0n v\u00e9 t\u1ef1 nguy\u1ec7n (Do kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng h\u1ee7y chuy\u1ebfn):<\/strong>\n      <ul>\n        <li>M\u1ee9c ph\u00ed ho\u00e0n = Ph\u00ed ho\u00e0n c\u1ee7a H\u00e3ng + Ph\u00ed d\u1ecbch v\u1ee5 EagleKing Travel.<\/li>\n        <li>Ti\u1ec1n ho\u00e0n s\u1ebd \u0111\u01b0\u1ee3c chi tr\u1ea3 sau khi EagleKing Travel nh\u1eadn \u0111\u01b0\u1ee3c kho\u1ea3n ti\u1ec1n ho\u00e0n l\u1ea1i t\u1eeb H\u00e3ng h\u00e0ng kh\u00f4ng.<\/li>\n      <\/ul>\n    <\/li>\n    <li>\n      <strong>Ho\u00e0n v\u00e9 b\u1ea5t kh\u1ea3 kh\u00e1ng \/ do H\u00e3ng h\u1ee7y chuy\u1ebfn (Involuntary Refund):<\/strong>\n      <ul>\n        <li>Tr\u01b0\u1eddng h\u1ee3p chuy\u1ebfn bay b\u1ecb h\u1ee7y, thay \u0111\u1ed5i l\u1ecbch bay k\u00e9o d\u00e0i (Delay) do l\u1ed7i c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng ho\u1eb7c do thi\u00ean tai, d\u1ecbch b\u1ec7nh, an ninh h\u00e0ng kh\u00f4ng: Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i chuy\u1ebfn mi\u1ec5n ph\u00ed ho\u1eb7c ho\u00e0n ti\u1ec1n theo \u0111\u00fang ch\u00ednh s\u00e1ch b\u1ed3i th\u01b0\u1eddng\/ho\u00e0n tr\u1ea3 c\u1ee7a H\u00e3ng.<\/li>\n      <\/ul>\n    <\/li>\n  <\/ul>\n\n  <h4>3. Quy tr\u00ecnh v\u00e0 th\u1eddi gian x\u1eed l\u00fd ho\u00e0n ti\u1ec1n<\/h4>\n  <ul>\n    <li><strong>Th\u1eddi gian g\u1eedi y\u00eau c\u1ea7u:<\/strong> Qu\u00fd kh\u00e1ch ph\u1ea3i g\u1eedi y\u00eau c\u1ea7u ho\u00e0n\/h\u1ee7y tr\u01b0\u1edbc gi\u1edd kh\u1edfi h\u00e0nh t\u1ed1i thi\u1ec3u t\u1eeb 03 - 24 ti\u1ebfng (t\u00f9y theo quy \u0111\u1ecbnh t\u1eebng h\u00e3ng) \u0111\u1ec3 tr\u00e1nh b\u1ecb t\u00ednh ph\u00ed b\u1ecf chuy\u1ebfn (No-show fee).<\/li>\n    <li>\n      <strong>Th\u1eddi gian x\u1eed l\u00fd &amp; nh\u1eadn ti\u1ec1n ho\u00e0n:<\/strong>\n      <ul>\n        <li><strong>V\u00e9 h\u00e3ng H\u00e0ng kh\u00f4ng N\u1ed9i \u0111\u1ecba (Vietnam Airlines, Vietjet Air, Bamboo Airways, Sun Ph\u00f9 \u0110\u1ed5ng...):<\/strong> Th\u1eddi gian ho\u00e0n ti\u1ec1n t\u1eeb 07 \u2013 15 ng\u00e0y l\u00e0m vi\u1ec7c (t\u00f9y thu\u1ed9c v\u00e0o th\u1eddi gian \u0111\u1ed1i so\u00e1t c\u1ee7a h\u00e3ng).<\/li>\n        <li><strong>V\u00e9 h\u00e3ng H\u00e0ng kh\u00f4ng Qu\u1ed1c t\u1ebf:<\/strong> Th\u1eddi gian ho\u00e0n ti\u1ec1n t\u1eeb 15 \u2013 45 ng\u00e0y l\u00e0m vi\u1ec7c theo quy tr\u00ecnh thanh to\u00e1n qu\u1ed1c t\u1ebf c\u1ee7a H\u00e3ng v\u00e0 Hi\u1ec7p h\u1ed9i V\u1eadn t\u1ea3i H\u00e0ng kh\u00f4ng Qu\u1ed1c t\u1ebf (IATA).<\/li>\n      <\/ul>\n    <\/li>\n    <li><strong>Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n:<\/strong> Ti\u1ec1n ho\u00e0n s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n tr\u1ea3 qua T\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng ho\u1eb7c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u c\u1ee7a Qu\u00fd kh\u00e1ch.<\/li>\n  <\/ul>\n\n  <h4>4. Tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng<\/h4>\n  <p>Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 chi\u1ebfn tranh, thi\u00ean tai, d\u1ecbch b\u1ec7nh to\u00e0n c\u1ea7u ho\u1eb7c l\u1ec7nh c\u1ea5m bay\/\u0111\u00f3ng c\u1eeda kh\u00f4ng ph\u1eadn t\u1eeb ch\u00ednh ph\u1ee7 v\u00e0 c\u01a1 quan qu\u1ea3n l\u00fd h\u00e0ng kh\u00f4ng:<\/p>\n  <ul>\n    <li>M\u1ecdi th\u1ee7 t\u1ee5c ho\u00e0n, h\u1ee7y, b\u1ea3o l\u01b0u ti\u1ec1n v\u00e9 s\u1ebd tu\u00e2n th\u1ee7 theo c\u00e1c Ngh\u1ecb \u0111\u1ecbnh, Ch\u1ec9 th\u1ecb ban h\u00e0nh t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3 t\u1eeb Ch\u00ednh ph\u1ee7 v\u00e0 Th\u00f4ng b\u00e1o ch\u00ednh th\u1ee9c c\u1ee7a t\u1eebng H\u00e3ng h\u00e0ng kh\u00f4ng.<\/li>\n    <li>EagleKing Travel \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111\u1ea1i l\u00fd \u0111\u1ea1i di\u1ec7n s\u1ebd n\u1ed7 l\u1ef1c t\u1ed1i \u0111a \u0111\u1ec3 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i t\u1ed1i \u01b0u nh\u1ea5t cho kh\u00e1ch h\u00e0ng (nh\u01b0 xin b\u1ea3o l\u01b0u \u0111\u1ecbnh danh, \u0111\u1ed5i ng\u00e0y bay mi\u1ec5n ph\u00ed ho\u1eb7c ho\u00e0n v\u00e9 d\u01b0\u1edbi d\u1ea1ng Voucher\/Ti\u1ec1n m\u1eb7t theo ch\u00ednh s\u00e1ch h\u00e3ng ban h\u00e0nh).<\/li>\n  <\/ul>\n\n  <h4>5. Th\u00f4ng tin li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 ho\u00e0n h\u1ee7y v\u00e9<\/h4>\n  <p>\u0110\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n v\u00e9 v\u00e0 x\u1eed l\u00fd ho\u00e0n h\u1ee7y g\u1ea5p, Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7:<\/p>\n  <p><strong>C\u00d4NG TY C\u1ed4 PH\u1ea6N \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG (EagleKing Travel)<\/strong><\/p>\n  <ul>\n    <li><strong>Hotline \/ Zalo:<\/strong> +84 936 389 799<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n    <li><strong>Tr\u1ee5 s\u1edf ch\u00ednh:<\/strong> S\u1ed1 88, \u0111\u01b0\u1eddng Kim \u0110\u1ed3ng, ph\u01b0\u1eddng Th\u00e0nh Vinh, t\u1ec9nh Ngh\u1ec7 An, Vi\u1ec7t Nam<\/li>\n  <\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>EagleKing Travel lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng trong m\u1ecdi quy tr\u00ecnh ho\u00e0n, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9916","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ch\u00ednh S\u00e1ch Ho\u00e0n H\u1ee7y v\u00e0 Thay \u0110\u1ed5i V\u00e9 M\u00e1y Bay - Eagleking Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/honglamgiang.com\/air-ticket-cancellation-refund-change-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh S\u00e1ch Ho\u00e0n H\u1ee7y v\u00e0 Thay \u0110\u1ed5i V\u00e9 M\u00e1y Bay - Eagleking Travel\" \/>\n<meta property=\"og:description\" content=\"EagleKing Travel lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng trong m\u1ecdi quy tr\u00ecnh ho\u00e0n, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/honglamgiang.com\/air-ticket-cancellation-refund-change-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Eagleking Travel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/eaglekingtravel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/honglamgiang.com\\\/air-ticket-cancellation-refund-change-policy\\\/\",\"url\":\"https:\\\/\\\/honglamgiang.com\\\/air-ticket-cancellation-refund-change-policy\\\/\",\"name\":\"Ch\u00ednh S\u00e1ch Ho\u00e0n H\u1ee7y v\u00e0 Thay \u0110\u1ed5i V\u00e9 M\u00e1y Bay - Eagleking Travel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/honglamgiang.com\\\/#website\"},\"datePublished\":\"2026-10-13T17:03:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/honglamgiang.com\\\/air-ticket-cancellation-refund-change-policy\\\/#breadcrumb\"},\"inLanguage\":\"vn-vn\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/honglamgiang.com\\\/air-ticket-cancellation-refund-change-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/honglamgiang.com\\\/air-ticket-cancellation-refund-change-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/honglamgiang.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Air Ticket Cancellation, Refund &amp; 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