{"id":9935,"date":"2026-10-15T22:21:30","date_gmt":"2026-10-15T15:21:30","guid":{"rendered":"https:\/\/honglamgiang.com\/?page_id=9935"},"modified":"2026-10-16T09:59:41","modified_gmt":"2026-10-16T02:59:41","slug":"procedures-for-receiving-and-resolving-inquiries-requests-complaints","status":"publish","type":"page","link":"https:\/\/honglamgiang.com\/vn\/phuong-thuc-tiep-nhan-va-giai-quyet-phan-anh-yeu-cau-khieu-nai\/","title":{"rendered":"Ph\u01b0\u01a1ng Th\u1ee9c Ti\u1ebfp Nh\u1eadn v\u00e0 Gi\u1ea3i Quy\u1ebft Ph\u1ea3n \u00c1nh, Y\u00eau C\u1ea7u, Khi\u1ebfu N\u1ea1i"},"content":{"rendered":"<div id=\"pl-9935\"  class=\"panel-layout\" ><div id=\"pg-9935-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-9935-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-9935-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><!-- B\u1ea2N TI\u1ebeNG ANH -->\n<!-- B\u1ea2N TI\u1ebeNG VI\u1ec6T -->\n<div class=\"policy-wrapper\">\n\n\n  <h4>1. M\u1ee5c \u0111\u00edch<\/h4>\n  <p>Website <strong>honglamgiang.com<\/strong> (thu\u1ed9c <strong>C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG<\/strong>) lu\u00f4n \u0111\u1eb7t quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u. Ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i nh\u1eb1m \u0111\u1ea3m b\u1ea3o m\u1ecdi \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7, x\u1eed l\u00fd minh b\u1ea1ch v\u00e0 ph\u1ea3n h\u1ed3i trong th\u1eddi gian h\u1ee3p l\u00fd theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n  <p>Ch\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng ph\u00e1t sinh giao d\u1ecbch mua h\u00e0ng ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 tr\u00ean website honglamgiang.com.<\/p>\n\n  <h4>2. Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/h4>\n  <p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i \u0111\u1ebfn C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG th\u00f4ng qua m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng th\u1ee9c sau:<\/p>\n  <ul>\n    <li><strong>Website:<\/strong> <a href=\"https:\/\/honglamgiang.com\" target=\"_blank\" rel=\"noopener\">honglamgiang.com<\/a><\/li>\n    <li><strong>Hotline:<\/strong> +84 24 3636 8668<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n    <li><strong>Bi\u1ec3u m\u1eabu li\u00ean h\u1ec7 tr\u1ef1c tuy\u1ebfn:<\/strong> T\u1ea1i trang \"Li\u00ean h\u1ec7\" ho\u1eb7c \"H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\" tr\u00ean website.<\/li>\n    <li>\n      <strong>\u0110\u1ecba ch\u1ec9 ti\u1ebfp nh\u1eadn tr\u1ef1c ti\u1ebfp:<\/strong>\n      <ul>\n        <li><strong>\u0110\u01a1n v\u1ecb:<\/strong> C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG<\/li>\n        <li><strong>\u0110\u1ecba ch\u1ec9:<\/strong> S\u1ed1 88, \u0111\u01b0\u1eddng Kim \u0110\u1ed3ng, ph\u01b0\u1eddng Th\u00e0nh Vinh, t\u1ec9nh Ngh\u1ec7 An, Vi\u1ec7t Nam.<\/li>\n      <\/ul>\n    <\/li>\n  <\/ul>\n\n  <p><strong>Th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ea7n cung c\u1ea5p:<\/strong><\/p>\n  <p>\u0110\u1ec3 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd di\u1ec5n ra nhanh ch\u00f3ng, qu\u00fd kh\u00e1ch vui l\u00f2ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin sau:<\/p>\n  <ol>\n    <li>H\u1ecd v\u00e0 t\u00ean;<\/li>\n    <li>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i li\u00ean h\u1ec7;<\/li>\n    <li>Email;<\/li>\n    <li>M\u00e3 \u0111\u01a1n h\u00e0ng (n\u1ebfu c\u00f3);<\/li>\n    <li>N\u1ed9i dung ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i;<\/li>\n    <li>H\u00ecnh \u1ea3nh, video ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan (n\u1ebfu c\u00f3).<\/li>\n  <\/ol>\n\n  <h4>3. Tr\u00ecnh t\u1ef1 ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd<\/h4>\n  <ul>\n    <li><strong>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn th\u00f4ng tin<\/strong><br>Ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh ho\u1eb7c khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG s\u1ebd ghi nh\u1eadn th\u00f4ng tin v\u00e0 ki\u1ec3m tra t\u00ednh \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a h\u1ed3 s\u01a1. Tr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin ch\u01b0a \u0111\u1ea7y \u0111\u1ee7, ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng b\u1ed5 sung.<\/li>\n    <li><strong>B\u01b0\u1edbc 2: X\u00e1c minh<\/strong><br>B\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch ti\u1ebfn h\u00e0nh:\n      <ul>\n        <li>Ki\u1ec3m tra th\u00f4ng tin \u0111\u01a1n h\u00e0ng;<\/li>\n        <li>\u0110\u1ed1i chi\u1ebfu d\u1eef li\u1ec7u giao d\u1ecbch;<\/li>\n        <li>Ki\u1ec3m tra t\u00ecnh tr\u1ea1ng v\u1eadn chuy\u1ec3n;<\/li>\n        <li>L\u00e0m vi\u1ec7c v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan (n\u1ebfu c\u1ea7n).<\/li>\n      <\/ul>\n    <\/li>\n    <li><strong>B\u01b0\u1edbc 3: Ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u<\/strong><br>Sau khi ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, ch\u00fang t\u00f4i s\u1ebd g\u1eedi ph\u1ea3n h\u1ed3i x\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 th\u00f4ng b\u00e1o ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd d\u1ef1 ki\u1ebfn cho kh\u00e1ch h\u00e0ng.<\/li>\n    <li><strong>B\u01b0\u1edbc 4: Gi\u1ea3i quy\u1ebft<\/strong><br>T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3, C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG s\u1ebd th\u1ef1c hi\u1ec7n:\n      <ul>\n        <li>Gi\u1ea3i th\u00edch th\u00f4ng tin;<\/li>\n        <li>H\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3;<\/li>\n        <li>Ho\u00e0n ti\u1ec1n (n\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n);<\/li>\n        <li>Giao b\u00f9 h\u00e0ng;<\/li>\n        <li>\u0110i\u1ec1u ch\u1ec9nh th\u00f4ng tin \u0111\u01a1n h\u00e0ng;<\/li>\n        <li>Ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p kh\u00e1c theo ch\u00ednh s\u00e1ch c\u1ee7a website.<\/li>\n      <\/ul>\n    <\/li>\n    <li><strong>B\u01b0\u1edbc 5: K\u1ebft th\u00fac<\/strong><br>Khi v\u1ee5 vi\u1ec7c \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 cho kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i, email ho\u1eb7c ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7 \u0111\u00e3 \u0111\u0103ng k\u00fd.<\/li>\n  <\/ul>\n\n  <h4>4. Th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 x\u1eed l\u00fd<\/h4>\n  <table border=\"1\" cellpadding=\"8\" cellspacing=\"0\" style=\"border-collapse: collapse; width: 100%; margin: 16px 0;\">\n    <thead>\n      <tr style=\"background-color: #f2f2f2;\">\n        <th>Lo\u1ea1i y\u00eau c\u1ea7u<\/th>\n        <th>Th\u1eddi gian ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u<\/th>\n        <th>Th\u1eddi gian x\u1eed l\u00fd d\u1ef1 ki\u1ebfn<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd l\u00e0m vi\u1ec7c<\/td>\n        <td>Trong ng\u00e0y<\/td>\n      <\/tr>\n      <tr>\n        <td>X\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>01 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n      <\/tr>\n      <tr>\n        <td>Ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>03 \u2013 07 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n      <\/tr>\n      <tr>\n        <td>Khi\u1ebfu n\u1ea1i giao h\u00e0ng<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>03 \u2013 05 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n      <\/tr>\n      <tr>\n        <td>Y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>03 \u2013 07 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n      <\/tr>\n      <tr>\n        <td>Ho\u00e0n ti\u1ec1n<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>05 \u2013 10 ng\u00e0y l\u00e0m vi\u1ec7c (t\u00f9y ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n)<\/td>\n      <\/tr>\n      <tr>\n        <td>Khi\u1ebfu n\u1ea1i kh\u00e1c<\/td>\n        <td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n        <td>Kh\u00f4ng qu\u00e1 15 ng\u00e0y l\u00e0m vi\u1ec7c (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng)<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n  <p><em>L\u01b0u \u00fd: Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p c\u1ea7n th\u00eam th\u1eddi gian x\u00e1c minh, C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG s\u1ebd ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o v\u00e0 th\u1ecfa thu\u1eadn v\u1ec1 th\u1eddi gian x\u1eed l\u00fd v\u1edbi kh\u00e1ch h\u00e0ng.<\/em><\/p>\n\n  <h4>5. C\u00e1c bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft<\/h4>\n  <p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c, C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p:<\/p>\n  <ul>\n    <li>L\u01b0u tr\u1eef l\u1ecbch s\u1eed giao d\u1ecbch v\u00e0 \u0111\u01a1n h\u00e0ng minh b\u1ea1ch;<\/li>\n    <li>Qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i x\u1eed l\u00fd tr\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb;<\/li>\n    <li>Ki\u1ec3m tra v\u00e0 \u0111\u1ed1i so\u00e1t d\u1eef li\u1ec7u thanh to\u00e1n;<\/li>\n    <li>\u0110\u1ed1i chi\u1ebfu th\u00f4ng tin chi ti\u1ebft v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n;<\/li>\n    <li>Ti\u1ebfp nh\u1eadn h\u00ecnh \u1ea3nh, video, ch\u1ee9ng t\u1eeb t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m c\u0103n c\u1ee9;<\/li>\n    <li>H\u1ed7 tr\u1ee3 \u0111a k\u00eanh qua \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 bi\u1ec3u m\u1eabu tr\u1ef1c tuy\u1ebfn;<\/li>\n    <li>Ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 x\u1eed l\u00fd nhanh nh\u1ea5t.<\/li>\n  <\/ul>\n\n  <h4>6. Quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng<\/h4>\n  <p><strong>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m:<\/strong><\/p>\n  <ul>\n    <li>Cung c\u1ea5p th\u00f4ng tin trung th\u1ef1c, ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ea7y \u0111\u1ee7;<\/li>\n    <li>H\u1ee3p t\u00e1c v\u1edbi C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG trong qu\u00e1 tr\u00ecnh x\u00e1c minh;<\/li>\n    <li>Kh\u00f4ng l\u1ee3i d\u1ee5ng ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i \u0111\u1ec3 tr\u1ee5c l\u1ee3i ho\u1eb7c g\u00e2y \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn uy t\u00edn c\u1ee7a c\u00f4ng ty.<\/li>\n  <\/ul>\n  <p><strong>C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/strong><\/p>\n  <ul>\n    <li>Th\u00f4ng tin cung c\u1ea5p kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c kh\u00f4ng \u0111\u00fang s\u1ef1 th\u1eadt;<\/li>\n    <li>Kh\u00f4ng c\u00f3 c\u0103n c\u1ee9 \u0111\u1ec3 x\u00e1c minh;<\/li>\n    <li>C\u00f3 d\u1ea5u hi\u1ec7u gian l\u1eadn ho\u1eb7c vi ph\u1ea1m ph\u00e1p lu\u1eadt.<\/li>\n  <\/ul>\n\n  <h4>7. Th\u00f4ng tin li\u00ean h\u1ec7<\/h4>\n  <p>Qu\u00fd kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc hay khi\u1ebfu n\u1ea1i n\u00e0o, vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG theo th\u00f4ng tin b\u00ean d\u01b0\u1edbi:<\/p>\n  <p><strong>C\u00d4NG TY CP \u0110\u1ea6U T\u01af H\u1ed2NG LAM GIANG<\/strong><\/p>\n  <ul>\n    <li><strong>Website:<\/strong> <a href=\"https:\/\/honglamgiang.com\" target=\"_blank\" rel=\"noopener\">honglamgiang.com<\/a><\/li>\n    <li><strong>Hotline:<\/strong> +84 24 3636 8668<\/li>\n    <li><strong>Email:<\/strong> <a href=\"mailto:duydd@honglamgiang.com\">duydd@honglamgiang.com<\/a><\/li>\n    <li><strong>\u0110\u1ecba ch\u1ec9:<\/strong> S\u1ed1 88, \u0111\u01b0\u1eddng Kim \u0110\u1ed3ng, ph\u01b0\u1eddng Th\u00e0nh Vinh, t\u1ec9nh Ngh\u1ec7 An, Vi\u1ec7t Nam.<\/li>\n  <\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>1. 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