EagleKing Travel is committed to issuing and delivering flight tickets promptly, accurately, and transparently to ensure the most convenient booking experience for our valued customers.

1. Delivery Formats of Flight Tickets

All flight tickets provided by EagleKing Travel are issued as Electronic Tickets (E-tickets):

  • An E-ticket includes: Booking Reference / Passenger Name Record (PNR), Ticket Number, Passenger Details, Flight Itinerary, and Baggage Allowance.
  • Ticket issuance results are sent directly to customers via Email, Zalo, or SMS/Text Message based on the contact details registered.
  • Physical paper tickets are not required. Upon airport check-in, passengers only need to present their Booking Reference (PNR) or the E-ticket file on a mobile device alongside valid personal identification (Citizen ID / Passport).

2. Processing & Delivery Timeline

  • Standard Orders: Upon receiving complete passenger details and successful payment confirmation, tickets will be issued and delivered to you within 15 – 30 minutes.
  • Urgent Orders / Peak Hours / Holidays: Processing time may vary depending on the reservation system availability of the airlines. EagleKing Travel will prioritize urgent orders to secure your travel itinerary.
  • After-Hours Service: Our online support team remains available to process and deliver tickets for same-day urgent flights outside regular business hours.

3. Customer Responsibilities

  • Provide Accurate Details: Full name (matching Passport/ID exactly), date of birth (crucial for children/infants), phone number, and email address for ticket receipt.
  • Verify Ticket Details: Immediately upon receiving the E-ticket, you are responsible for carefully verifying all information: Passenger Names, Flight Itinerary, Departure/Arrival Times, and Baggage Allowance.
  • Timely Notification: If any errors are identified, you must inform EagleKing Travel immediately via our Hotline for assistance in amending details per airline regulations prior to departure.

4. EagleKing Travel Responsibilities

  • Issue valid E-tickets matching the exact itinerary and price agreed with the customer.
  • Maintain absolute confidentiality regarding all customer personal data and flight itineraries.
  • Provide continuous support throughout ticket usage: Assistance with online check-in, extra baggage purchasing, seat selection, and ticket change/refund requests (per airline fare rules).
  • Promptly notify customers upon receiving any flight schedule adjustments (delays/cancellations) from the operating airlines.

5. Force Majeure Cases

In force majeure events such as adverse weather conditions, natural disasters, technical disruptions to Global Distribution Systems (GDS), or airline-side system outages:

  • Ticket issuance and delivery times may experience unexpected delays.
  • EagleKing Travel will proactively reach out, notify, and coordinate with the airlines to protect customer rights.

6. Contact Information for Delivery Support

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY (EagleKing Travel)

  • Hotline / Zalo: +84 936 389 799
  • Email: duydd@honglamgiang.com
  • Head Office: No. 88, Kim Dong Street, Thanh Vinh Ward, Nghe An Province, Vietnam