Hong Lam Giang Investment Joint Stock Company ("We") is committed to protecting the privacy and personal information of our valued customers when accessing, registering, and utilizing air ticket booking services as well as related travel services.

1. Purpose of Personal Information Collection

We collect customers' personal information for the following purposes:

  • Assisting customers during the process of searching, booking flight tickets, issuing tickets, processing flight changes/refunds/cancellations, and service payments.
  • Processing documents and providing accompanying services such as visa application, e-visa, airport assistance services, hotel reservations, airport transfers, and other travel services upon request.
  • Providing itinerary updates, flight schedules, service confirmations, and timely customer support in the event of airline schedule changes.
  • Sending notifications regarding promotional campaigns, route discounts, new products, and services (if the customer subscribes to updates).
  • Receiving and resolving issues, disputes, or complaints arising from the use of services.
  • Fulfilling reporting and archiving obligations in accordance with applicable laws.

2. Scope of Information Collection

We collect personal information when customers register for or use our services, including but not limited to:

  • Personal Information: Full name, date of birth, gender, nationality.
  • Identity Documents: National ID/CCCD card number, Passport number (date of issue, expiration date) required for international flight bookings and visa/airport clearance formalities.
  • Contact Details: Phone number, email address, mailing/billing address.
  • Itinerary & Service Details: Flight routes, travel dates and times, special service requests (meals, checked baggage, seat selection, medical assistance, etc.).
  • Payment Information: Transaction history, bank account/card details (processed through secure payment gateways), and necessary billing information for invoicing.

3. Information Retention Period

Customer personal data will be retained for as long as necessary to fulfill the collection purposes outlined above, or until a deletion request is made by the customer, except where minimum retention periods are required by applicable laws (such as accounting and financial audit records).

In all cases, customer personal data is strictly protected and secured on our internal servers.

4. Parties with Potential Access to Information

Customer personal information is shared only when strictly necessary with the following parties:

  • Company Staff & Specialized Departments: Authorized personnel carrying out consulting, ticket issuance, and customer care duties.
  • Service Partners: Airlines (domestic and international), Global Distribution Systems (GDS), hotels, transport providers, visa processing agencies, and airport ground handling staff to fulfill the services booked by the customer.
  • Operational Partners: Technology solution providers, online payment gateways, and banking institutions supporting transaction processing.
  • Competent State Authorities: Upon written request in compliance with Vietnamese or international laws (pertaining to aviation security and immigration control).
  • Assignees/Successors: Entities involved in business mergers or acquisitions (if applicable), provided they agree to fully abide by this Privacy Policy.

5. Information Collection and Management Entity

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY

  • Tax Identification Number: 2902095927
  • Date of Issue: March 24, 2021 | Issuing Authority: Business Registration Office - Department of Finance, Nghe An Province
  • Headquarters Address: No. 88, Kim Dong Street, Thanh Vinh Ward, Nghe An Province, Vietnam
  • Phone: +84 936 389 799
  • Email: duydd@honglamgiang.com

6. Methods for Users to Access and Edit Data

Customers have the right to access, inspect, update, adjust, or request the deletion of their personal information by contacting us via:

7. Complaint Handling and Resolution Mechanism

Hong Lam Giang Investment Joint Stock Company commits to not selling, renting, or sharing customer personal information with any third parties for commercial purposes without explicit customer consent.

If you discover that your personal information is being misused or processed beyond the disclosed scope, please send feedback via Hotline at +84 936 389 799 or Email at duydd@honglamgiang.com.

Resolution Procedure:

  1. The Company receives the feedback and initiates verification within 24 business hours.
  2. The Company will formulate a resolution plan and notify the customer of the outcome within a maximum of 3 business days from receipt of full information.
  3. In the event of system incidents beyond reasonable control, the Company will coordinate with functional authorities to resolve the issue and inform the customer at the earliest opportunity.