Rights and Obligations of the Parties

Website: honglamgiang.com
Managing Entity: HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY
Business Registration Number: 2902095927
Address: No 88 Kim Dong str, Thanh Vinh ward, Nghe An province, Vietnam.
Hotline: +84 24 3636 8668
Email: duydd@honglamgiang.com

1. Scope of Application

These provisions on the rights and obligations of the parties apply to all purchase transactions and service usage conducted through the website honglamgiang.com between HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY and customers.
By accessing, browsing, or transacting on honglamgiang.com, customers are deemed to have read, understood, and agreed to comply fully with all published terms and policies.

2. Rights and Obligations of HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY

2.1. Rights of HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY

To require customers to provide complete, accurate, and necessary information to process and fulfill transactions.
To confirm, refuse, or cancel transactions if provided information is inaccurate or incomplete, or if customer verification cannot be established.
To modify product/service details, prices, promotional offers, and operating policies displayed on the website.
To request customer cooperation in providing relevant information, images, or documentation to settle transaction-related inquiries or disputes.
To apply appropriate measures to safeguard the legitimate rights and interests of the Company upon detecting fraud, policy abuse, or violations of website rules.
To temporarily suspend or limit service access for users exhibiting signs of legal violations or breach of website regulations.

2.2. Obligations of HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY

To provide comprehensive and accurate information on products/services, pricing, payment methods, delivery terms, and related policies on the website.
To ensure delivered goods and services conform to details published on the website and agreed with the customer.
To receive and fulfill orders/transactions accurately based on customer-provided information.
To notify customers promptly of any changes or unforeseen issues affecting transaction fulfillment.
To fully execute obligations regarding returns, refunds, warranties, and after-sales support per published terms.
To maintain the confidentiality of customer personal data pursuant to the Privacy Policy and applicable legal regulations.
To receive and handle customer feedback, requests, and complaints within the scope of the Company's responsibilities.
To fulfill all statutory tax, invoice, accounting, and legal requirements under Vietnamese law.

3. Rights and Obligations of Customers

3.1. Rights of Customers

To receive clear, transparent information regarding products/services, pricing, promotions, payment gateways, delivery methods, and governing policies.
To freely choose products/services, quantities, and appropriate payment methods suitable for their requirements.
To request detailed guidance and support from HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY concerning products and transactions.
To inspect and provide feedback on product/service quality and the fulfillment process.
To request product exchanges, returns, refunds, warranty support, or complaint resolution per published policies and statutory rights.
To have personal data and transaction information protected in compliance with regulations.
To lodge feedback or formal complaints whenever their lawful rights and interests are compromised.

3.2. Obligations of Customers

To provide complete and accurate information (Full name, contact phone number, delivery address...) when transacting.
To carefully verify product/service descriptions, pricing, ordered quantities, and transaction terms before confirming orders.
To make full and timely payments through the selected or agreed payment methods.
To cooperate with HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY during order verification and fulfillment.
To inspect products upon receipt and notify HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY promptly if discrepancies or damages are detected.
To refrain from providing fraudulent details, performing deceptive transactions, or exploiting website policies.
To refrain from utilizing the website for unlawful activities or actions detrimental to the lawful interests of HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY or third parties.
To take full legal responsibility for the veracity and legality of all self-provided information.

4. Principles of Dispute Resolution & Coordination

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY and customers shall act in good faith and mutual cooperation throughout all transactions.
In the event of disputes, claims, or transaction issues, parties prioritize resolution through direct negotiation, dialogue, and mutual settlement to preserve legitimate rights.
If a dispute cannot be resolved through negotiation or mediation, it shall be submitted to the competent State Authority or Court of Vietnam for adjudication under applicable laws.

5. Contact Information

For inquiries, support requests, or complaints regarding transactions and products/services, please contact:

Entity Name: HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY
Business Registration Number: 2902095927
Address: No 88 Kim Dong str, Thanh Vinh ward, Nghe An province, Vietnam.
Hotline: +84 24 3636 8668
Email: duydd@honglamgiang.com
Website: honglamgiang.com
Working Hours: 08:00 – 17:00, Monday through Saturday