1. Purpose

To ensure that the supply of goods and services complies with the provisions of law, while safeguarding the legitimate rights and interests of customers, website honglamgiang.com (owned by HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY) publicly announces the conditions and restrictions applicable to transactions across the system.

2. Service Timeline Limitations

  • Order Intake Hours: The website accepts online orders 24 hours a day, 7 days a week.
  • Order Processing Hours:
    • Monday through Saturday (During standard business hours or according to the company's operating schedule).
    • Orders placed outside regular business hours, on Sundays, or on public holidays will be recorded and processed on the next business day.
  • Order Preparation Time: Specific items may require extended preparation or pre-ordering; HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY will notify customers directly on the product detail page or via provided contact information.

3. Geographic Delivery Limitations

  • Delivery Scope: The website delivers products across geographic areas served by our partnered logistics providers.
  • Restricted Zones: For remote regions, island territories, border zones, or areas subject to logistical/governmental restrictions:
    • Delivery transit times may take longer than standard estimates.
    • HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY reserves the right to decline service if safe and standard delivery conditions cannot be guaranteed.

4. Customer Eligibility Requirements

Customers purchasing on the website must fulfill the following criteria:

  • Possess full civil legal capacity under Vietnamese law.
  • Provide complete and accurate information required for order fulfillment and delivery.
  • For age-restricted products or goods subject to specialized statutory trading conditions (if any), customers must strictly meet all regulatory requirements under applicable laws.

5. Order Quantity Limitations

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY reserves the right to stipulate:

  • The maximum purchase quantity per order;
  • The maximum purchase quantity applicable to promotional campaigns;
  • Purchase volume caps per customer/account to safeguard supply stability and uphold fair shopping privileges for all consumers.

Such limits (if applicable) will be publicly announced on the respective product page or in promotional terms.

6. Availability of Goods and Services

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY strives to maintain uninterrupted and stable service. However, provision may experience temporary disruption, delays, or suspensions due to:

  • Scheduled system maintenance and technical website upgrades;
  • Technical incidents, wide-scale internet disruptions, or widespread power grid outages;
  • Force majeure events: Natural disasters, epidemics, fire hazards, armed conflicts;
  • Direct directives, restrictions, or decisions issued by competent state authorities;
  • Other force majeure circumstances defined by law.

In such occurrences, HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY will promptly notify customers and implement cooperative measures to protect consumer interests.

7. Right to Refuse or Cancel Orders

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY reserves the right to decline or cancel placed orders under the following circumstances:

  • Delivery or contact details provided by the customer are incorrect or incomplete;
  • Customer support cannot establish contact with the customer to confirm order details as required;
  • The requested product is out of stock or fails quality control standards for dispatch;
  • System detection indicates signs of fraud, arbitrage, hoarding, or promotional abuse;
  • Product pricing displays inaccurate values due to system errors or technical bugs;
  • The customer violates transaction terms or website terms of use;
  • Other cases provided by law.

Note: If an order is canceled due to an error attributable to HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY or unexpected out-of-stock situations, we will proactively notify the customer and issue a full refund of any prepaid amounts in accordance with regulations.

8. Contact Information

For any questions regarding conditions and limitations in the supply of goods and services, please contact:

HONG LAM GIANG INVESTMENT JOINT STOCK COMPANY